Privacy Notice

At Ets Makine we care about the protection of your personal data. This notice is provided under Article 10 of the Turkish Personal Data Protection Law No. 6698 (“KVKK”). It explains how we process your personal data when you visit our website (www.etsmakine.com and its language versions), fill in our forms or contact us by email, phone or WhatsApp.

1. Data controller

Your personal data is processed by Ets Makine as the data controller.

• Address: Perpa Ticaret Merkezi A Blok Kat: 11 No: 1444, Şişli / Istanbul, Türkiye
• Email: [email protected]
• Phone: +90 212 221 02 32

2. Personal data we process

• Identity: your first and last name.
• Contact: your email address, phone number and the name of your company.
• Customer transaction: your message, the product you request a quote for, the address of the page you sent the form from and our correspondence with you.
• Transaction security: technical records such as your IP address, browser and device information, and the date and time of your visit.
• Marketing: only with your permission, website usage and advertising measurement data collected through cookies; your email address if you subscribe to our newsletter.
• Professional experience: the CV you send with a job application, including your education and work history.

We do not ask you for special categories of personal data (such as health, religion, race, political opinions, association or trade union membership, criminal convictions or biometric data). Please do not share such information in forms, emails or your CV.

3. Purposes of processing

• Receiving and answering your quote, information and contact requests, and communicating with you
• Identifying the right machine for your needs, preparing quotes and running the pre-sales process
• If a sale takes place, handling the order, delivery, installation, warranty and after-sales service
• Sending our product news, offers and announcements if you have subscribed to our newsletter
• Evaluating job applications
• Keeping our website secure and preventing unwanted automated form submissions
• With your permission, measuring website usage and the effectiveness of our advertising
• Meeting our legal obligations and answering requests from competent authorities

4. How we collect data and legal grounds

We collect your personal data directly from you, in writing and electronically through the forms on our website, email and WhatsApp or verbally during phone calls, and automatically through cookies and server logs. We process it on the following legal grounds under Article 5 of the KVKK:

• Necessity for the conclusion or performance of a contract (Art. 5/2-c): quote and sales processes and the evaluation of job applications.
• Compliance with our legal obligations (Art. 5/2-ç): invoices, commercial books and records, and requests from competent authorities.
• Our legitimate interests, provided your fundamental rights and freedoms are not harmed (Art. 5/2-f): answering contact requests and keeping our website secure.
• Your explicit consent (Art. 5/1): analytics and advertising cookies and our newsletter. You can withdraw your consent at any time.

5. Who we share data with

We do not sell your personal data. We share it only as far as necessary for the purposes above, with:

• the companies that provide our website hosting (servers), email, content delivery and security (Cloudflare) services
• only with your permission, Google (Google Analytics, Google Ads, Google Tag Manager) and Meta (Meta Pixel), which provide our analytics and advertising services
• our certified public accountant during the sales process and, where necessary, our legal advisers
• competent public authorities and courts, when they request it under the law

When you write to us on WhatsApp, your messages are transmitted through the infrastructure of WhatsApp (Meta) and are subject to WhatsApp's own privacy terms.

6. Transfers abroad

The servers of Google, Meta and Cloudflare and of our hosting and email providers may be located outside Türkiye, in countries where personal data may not be protected to the same level as in Türkiye. We make these transfers in line with Article 9 of the KVKK, relying on appropriate safeguards such as standard contracts notified to the Turkish Personal Data Protection Board or, as with analytics and advertising cookies, on the explicit consent you give after being informed of these risks.

7. Retention periods

• Quote and contact requests: 2 years after the request is closed; records of requests that turn into a sale, 10 years as required by commercial and tax law
• Newsletter subscription: until you unsubscribe
• Job applications: up to 1 year after the application process ends
• Server and security logs: up to 2 years
• Cookies: the periods given in our Cookie Policy

When the period ends or the reason for processing no longer applies, your personal data is deleted, destroyed or anonymised.

8. Your rights

Under Article 11 of the KVKK, you can contact us to:

• find out whether your personal data is processed
• request information about the processing if it is
• find out the purpose of the processing and whether your data is used accordingly
• know the third parties in Türkiye or abroad to whom your data is transferred
• ask for incomplete or inaccurate data to be corrected
• ask for your data to be deleted or destroyed under the conditions of Article 7 of the KVKK
• ask for any correction, deletion or destruction to be notified to the third parties your data was transferred to
• object to a result against you that arises from the analysis of your data exclusively by automated systems
• claim compensation if you suffer damage because your data was processed unlawfully

If you are in the European Economic Area or in another country with its own data protection law, you can also exercise the rights that law gives you (for example data portability and restriction of processing) and lodge a complaint with the data protection authority of your country.

9. How to apply

To exercise your rights, send us your request together with information that allows us to verify your identity:

• by a letter with your handwritten signature, sent to or handed in at our address above, or
• by email to [email protected], signed with a secure electronic or mobile signature or sent from an email address you have given us before and that is registered in our records.

Your request should include your name and surname, your signature for written requests, your Turkish ID number if you are a Turkish citizen or your nationality and passport or ID number if you are not, your residential or business address for notifications, your email address and phone number if any, and the subject of your request.

We will answer your request as soon as possible and within 30 days at the latest, free of charge. If the request involves an additional cost, a fee may be charged according to the tariff set by the Turkish Personal Data Protection Board. If your request is rejected, you find our answer insufficient or we do not answer in time, you can file a complaint with the Turkish Personal Data Protection Board within 30 days of learning our answer and in any case within 60 days of your request.

10. Changes

We may update this notice to reflect changes in the law or in our processing activities. The current version is always published on this page, with the date of the last update at the top.

This notice is a translation of the Turkish original. In case of any discrepancy, the Turkish version prevails.